Frequently Asked Questions
Where do I enter a discount code?
We sometimes have promotions that require you to enter a discount code. These discount codes need to be entered on the Shopping Cart page and then click the "Apply Coupon" button for the discount code to be applied. Please note: discount codes are only applicable when entered and applied on the shopping cart page of our website.
I've got questions about deliveries or returns. Where can I find the answers?
Who can I contact if there’s a problem with my order?
If you have any problems with your order please don’t hesitate to contact us via email (firstname.lastname@example.org). We aim to respond to all email queries within one working day. If you would prefer to call us you can reach us between 3am-10am CT Monday-Friday on +44 161 327 0035 and we’ll be happy to help.
How can I place an order?
You can place your order online 24 hours a day. If you have any issues, our customer services team are happy to help you place your order Monday-Friday 3am-10am CT, just call +44 161 327 0035.
Do you accept PayPal?
Of course! Just choose the PayPal option in the checkout.
I would like to order an item that's marked as 'Pre-Order', can I add in-stock items too?
Yes! We will despatch your entire order once the pre-ordered items arrive in stock. If you want to receive the items in your order as soon as possible, we would recommend placing 2 separate orders.
Do you have a physical shop?
No, we only operate online.
How do I earn and spend Reward points?
Take a look at our Reward Points page for more details.
Do you have any special offers?
Yes! Be the first to hear about our latest and greatest offers by signing up to our newsletter. We’ll even send you a unique code to get 20% off your next order if you’re a new customer! (This can't be used in conjunction with any other offer and cannot be applied after you have made your purchase). We make sure we offer great added value, money off promotions and more to our existing customers too.
Where can I get ideas for things to make?
Explore our site to discover lots of great projects to inspire you; visit our inspiration section for videos and demos, our YouTube channel for even more and our Instagram and Pinterest for loads of inspiring images. Tune in to our Facebook or YouTube Live broadcasts every Friday at 1pm (GMT) for demos, product launches and giveaways too!
I need help with size conversions
We've written a handy guide which converts the common sizes here.