Frequently Asked Questions

On this page we've collected together answers to questions we're asked frequently, to help you find all your CraftStash answers, from creating your account to receiving your crafting goods!


What are your delivery options and costs?

Where is my order?

How can I track my order?

Who delivers for Craftstash?

Do you deliver internationally?

Do I need to pay any custom duties or import tax?

Can I cancel my order?

Can I amend the address on an order?

Can I change/update the delivery location after a courier has it?

I’m missing an item from my delivery

I have received damaged goods

What is your returns policy


How can I place an order?

What are your payment options?

I would like to place an order that's marked as "pre-order", can I add in-stock items too?

Do you have a physical shop?

How do I enter a discount code?

How to create and update my account information

How can I view my order history and status?

How to reset my password?

What are reward points and how do I use them?