What’s your returns and cancellation process?

We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 30 days from the date you receive your order, as long as items are unused, fully resalable and in their original packaging.

If your item is faulty contact our customer service team on +44 161 327 0035 or [email protected] and we’ll arrange for a replacement to be sent out to you as quickly as possible.

If choosing to return an item, we would kindly ask that you please include a copy of your invoice along with a written reason for the return to help us improve our service. Postage of returns when the item is not faulty will be at your cost.

Our address for returns is:
CraftStash Ltd
Unit 4F, Bramhall Technological Park
Pepper Road
Hazel Grove

Who can I contact if there’s a problem with my order?

If you have any problems with your order please don’t hesitate to contact us via email our customer service team on [email protected]. We aim to respond to all email queries within one working day. If you would prefer to call us you can reach us between 3am-10am CT Monday-Friday on +44 161 327 0035 and we’ll be happy to help.